Hydrospace LLC guarantees the health of all live deliveries. Once receiving a live item, it is the customer's responsibility to properly handle the organism(s). Any damage to packages must be reported within 48 hours of receipt.
We monitor national temperature trends on a daily basis and will select a best option for your destination (with your prior consent) in the case of pending inclement weather in our region or yours.
Due to state/local regulations, we may not be able to send certain live items to some areas. Customers are strongly advised to contact local government officials about applicable regulations and restrictions.
Releasing any plants or animals into the wild is not only potentially harmful to the natural environment but may additionally be strictly prohibited by law in your state.
At this time, as a small merchant, we maintain a 2/7 shipping schedule (Mondays and Tuesdays, excluding certain holidays).
All packages are shipped via USPS Priority Mail®.
Orders placed between Mon 12:00 P.M. and Tues 12:00 P.M. are shipped out Tue 4:00 P.M. (MST). Orders placed between Tue 12:00 P.M. and Mon 12:00 P.M. are shipped out Mon 4:00 P.M. (MST). So, for example, if you place an order on Tuesday at 12:01 P.M. (MST), your package will ship out six days later on the following Monday afternoon. Please note that we will NOT ship on the following 2019 holidays:
Monday, May 27, Memorial Day
Monday, September 2, Labor Day
Monday, October 14, Indigenous Peoples Day
Monday, November 11, Veterans Day
Monday-Tuesday, December 23-24, Christmas